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Returns Policy

We rarely have any delivery problems but sometimes things go wrong and you may need to return an item. Read through these policies before contacting us – crystal@pec.ac.nz

The item is not what I ordered Provided the item is unopened and in mint condition we’ll replace the item or provide a full refund. To receive your replacement or refund you must return the original item to Gate 12 Otara Road, North Campus, NO Block, (MIT) Otara. You will be provided with a no-cost return-addressed courier satchel (or similar) and process your refund or replacement within 14 days of receiving your item.

The item I ordered was damaged in transit If your item was damaged between leaving our delivery station and arriving at your delivery address, you will receive a full refund or replacement. Courier Post (who do PEC contract for delivery?) will collect the damaged parcel from your address, along with the original packaging, and once the damage has been verified your return will be processed. This process can take up to one week. Please note that for your claim to be accepted you must retain the original packaging for your item(s), and the original packaging material used to deliver your order e.g. the courier satchel or delivery box.

The item I ordered did not arrive This needs to be tailored according to PEC delivery process.

If your item did not arrive the first thing to do is request a “track and trace” on your item from the Courier Post web site.

Go to the Courier Post web site Alternatively you can call Courier Post on 0800 COURIER (0800 268 743).

If the “track and trace” on your order indicates that it has been delivered, but you’re unable to find it, we will start an investigation with Courier Post on your behalf.

Regrettably, neither PEC nor Courier Post are able to refund or replace items that have been lost, damaged or stolen after being delivered to your property. If you are concerned about leaving your items un-attended we recommend using the “signature required” option that is presented in the Checkout.

If you need to return an item, please read this page carefully to ensure your return is handled correctly, and then contact us.